Support Services

How to Order

  1. Download order form .pdf
  2. Send in your order:

    Fax to 1-800-229-0081 on your school letterhead or on a school purchase order form.

    E-mail canadaorders@mlock.com, provide us with the school name and full address.
  3. Customer service will call you back to confirm order.

For more information, contact our customer service department at 1-800-227-9599.

Key Control Locks

Control Chart: Each order of key control locks comes with a paper control chart that contains the serial number and the corresponding combination numbers. A school’s complete charted system is kept on file by dudley®.

Even though a paper control chart is forwarded with each order, there are three (3) other options available to receive said data in an Excel-file:

  1. Diskette
  2. CD or
  3. E-mail

Refer to caption Electronic Control (EC) on our School Order Form under DATA for cost in relation to the above captioned option.

If you choose one of the above captioned options, make sure you specify the one you are selecting and if by e-mail, kindly provide us with the e-mail address.

For further information, please do not hesitate to contact our Customer Service department at 1-800-227-9599.

Lost Combination Retrieval

In order for us to be able to provide you with the lost combination number(s), we will require the serial number(s) of the lock(s) in question. However, only records for the last 10 years are available.

For your information, the serial number is engraved at the bottom of the lock or on the back of the lock for the DY1525 or DYA400K.

Warranty

Our warranty on all serialized locks is two (2) years from date of purchase. Liability is limited to the replacement of our product only. The warranty does not cover damage resulting from mis-use or abnormal abuse.

All defective locks must be returned to us freight or postage prepaid (Collect shipments will not be accepted). Therefore, to reduce and avoid unnecessary shipping costs for locks beyond the guarantee period, we suggest that you first fax or e-mail the serial number of the defective locks to verify if still on warranty. Fax and e-mail address as follows:

Fax: 1-800-229-0081 e-mail: canadaorders@mlock.com

Once your list has been verified, a Customer Service Representative will advise you which locks are still under warranty and how to proceed. Should defective locks need to be returned to our attention, we will provide you with a RA (Return Authorization) number which is required to be referenced on your school letterhead.